When I joined the Navy, I realised how great their training was and how I still use it today. As a pilot the training seemed daunting but it was broken down by stages and you had to pass each stage before moving on. It is what I did when I started to train in my pizza shops. I had hired teams that could fill each position, I trained them for that position, from delivery drivers to franchise owners, and I had a manual for each role. No one could say they did not know their role.
I hired staff to fit the role, not the role to fit the staff. I trained staff on theory of their role and, of course, practical training. They were never left alone and were never trained by others.
Good training can reduce staff turnover, and frustration for staff and managers.
We train staff to think and we light their fire. We do not fill their mind with info that might get lost or forgotten. We start a fire to keep the mind going and to inspire the staff to learn more.
We can train at our place or the business, or at times at the place where the staff live.
